Aircall is connected

• ✓ Aircall account and number 0333 091 3602, issued 28 September. Done
• ✓ Settings on the server Done today. The Lead Centre can now both read from Aircall and send replies back out through it. Done today
• ✓ Webhook created and live This is the piece that tells Aircall where to send a call or a text. Calls, voicemail and SMS now have somewhere to land. Done today
• ✓ Protection against the shared account Your Aircall account also carries three other businesses. Only calls to C1's own number reach your inbox — built and tested before anything was switched on. Done
• ● One test call, and you can check it yourself About two minutes.
  1. Ring 0333 091 3602 from your mobile. Hang up after a few rings.
  2. Go to c1-lead-centre.vercel.app and sign in.
  3. Open Lead Centre. Your call is at the top, with your number on it.
  4. It has no TEST label. That means it is real. Ping us and we will confirm.
  The three leads already in there are ours and say TEST. Yours will not — that is the whole check.
  Nothing after a minute? Tell us that instead. Better we find it now than on a real customer's call. Sam or Dan
• ○ 0330 133 9144 forwarded to Aircall The number on the van starts reaching the inbox. With your current provider, and nothing on the van changes. Sam
• ○ 0330 moved across properly About a month. No downtime — the forwarding covers it. ~1 month

• Buttons did the opposite of their label. "Send chaser" sent nothing and quietly marked the job booked. Every button now does what it says.
• Every time was an hour out. An enquiry at 17:57 showed as 16:57. Correct now, and it handles the October clock change by itself.
• The reply box vanished on a laptop. At common laptop and iPad widths the box you type into had no room left — just a send arrow. This came from our own fix the week before, which stopped the page scrolling sideways but pushed the squeeze inside the cards. Properly fixed and checked at every width from 901 to 1440.
• The next-step notes had gone stale. A finished job still said "Confirm Thu 8:30"; a quote said to chase it on a date before the enquiry arrived. They are worked out from the job now, so they cannot drift.
• The Numbers page was telling you something untrue. It said forwarding was already live when the step had not started. It reads the real state now — and so does the Integrations panel, which was calling Aircall "not connected" while it was.

• Text you could not comfortably read. Timestamps, "Unassigned", the green stage labels and the red "Overdue" all failed the accessibility standard. Every word on every screen passes now, checked by measurement rather than eye.
• Buttons too small to hit on a phone. Several were tall enough but too narrow. All clear the 44-pixel minimum in both directions.
• The phone version was the poorer product. It hid the "next action" column — the one telling you what to do — and you could not start a quote from a phone at all. Both back.
• Columns hidden with no way to reach them. On All Leads, Stage and Next Action simply disappeared on a narrower screen. They scroll now.
• Three date styles on one screen. Everything absolute reads like "1 Sep 2026". The two deadline counters also counted different kinds of day without saying so; the one that skips weekends now says "working days".

• Times stopped updating on an open page. A dashboard left alone said "19h" for half an hour after it should have said "20h". It refreshes itself now, and again whenever you come back to the tab.
• A failed page load looked like a business with no customers. If the page could not reach the server it showed zeros everywhere, which reads as a quiet day rather than a broken page. It says so plainly now, with a Try again.
• The dashboard cut off stages and told you to scroll when there was nothing to scroll to. It measures itself; the hint appears only when something really is out of view.
• A counter said 11 and opened a page showing 6. The All leads card now opens the list it is counting.
• Test data was indistinguishable from real. Every invented lead carries a TEST label wherever it appears. The one that matters most from here: when your first real enquiry lands, you will know it is real without recognising a name.

Also fixed: day dividers now carry dates, so a message from four weeks ago cannot read as this week's; dates no longer break across two lines; rows that looked clickable open the lead; refresh and the Back button work and there is a proper 404; developer notes came off the screen; the keyboard focus ring on the dashboard; a button in the conversation header that did nothing; the app can go on a phone's home screen; and the sign-in page no longer tells Sam to ask Sam for a password reset.

• A conversation is still a little cramped on a small phone. Needs your call On the smallest screen — an iPhone with Safari's bars showing — the messages now get 323 pixels, or 49% of the height. That is up from about 250 when this was first raised, and we found a little more today by tightening the spacing around the lead's name.
  Why it is not simply finished: to get meaningfully past half the screen, something has to come off it, and there are only two candidates — the menu bar along the bottom, or the WhatsApp / SMS / Email buttons above the reply box. Both are things you use every day. We are not picking one for you; see the question below.
  We also tried turning the Call button into an icon, which the tester suggested. It frees up width but changes nothing on screen, so we took it back out rather than leave a change that only looks like progress.

Ring 0333 091 3602 Last step

Ring it, hang up, then sign in at c1-lead-centre.vercel.app and open Lead Centre. Your call will be at the top, with no TEST label — that is how you know it is real.

Whoever gets to it first — one call is enough. Ping us once you see it and we will confirm from our side. Nothing after a minute? Tell us that instead. Steps are in the tracker above.

• Either — on a phone, which of these would you rather lose while reading a conversation? (a) The menu bar along the bottom — the row with Dashboard, Inbox, Numbers, Leads. You would leave a conversation with the Back arrow instead, which is already there.
  (b) The WhatsApp / SMS / Email buttons above the reply box — you would pick the channel as you send instead of before you type.
  Either frees roughly a fifth of the screen for the actual messages. Reply with "a" or "b" and we will do it. If you would rather leave it as it is, that is a fine answer too.
• Sam — the WhatsApp number, about £45 a month on its own bill. Yes or no. Asked on the 16th and still open. Nothing is bought until you say, and nothing else waits on it — if you would rather not, say so plainly and we will drop it rather than keep asking.
• Sam — call recording is switched off on the new number. The Lead Centre will show a "play recording" option on calls; with this off there will be nothing to play. It may well be off deliberately, since recording members of the public has rules attached. We just want it to be a decision rather than an oversight.
• Either — is it deliberate that your Aircall account carries three other businesses? Alongside C1 there is a clinical line and two site-services firms. Your inbox is protected from them, but anyone with that account's login can see call records for all four and the billing sits together. Not our call to make — just one you should be making knowingly.
• Either — the sign-in password is still the default one from our setup notes. Fine while the app held invented data. Less fine once it holds real customers' names, numbers and addresses. Tell us when you want it changed and to what, or we will pick something and send it over.